How to Fix / Solve DIRECTV App Not Working

Screen/Blank Screen Issue

Update: If you’re facing a black or white screen problem with the DIRECTV App, here are some troubleshooting steps:

Temporary Loading Issue: Close the app from the recent app menu on your mobile device and reopen it. This might resolve the issue.

Hard Reboot: Perform a hard reboot on your Android phone by pressing and holding down the Home and Power buttons simultaneously for about 10 seconds. Release the buttons and continue holding the Power button until the screen turns on. Then, try opening the app again.

Battery Drain: If the problem persists, allow your phone’s battery to completely drain. Once it powers off, recharge your phone and press the power button to restart it. Then, check if opening the app resolves the issue.

Loading Error/Server Error/Connection Error

If you encounter loading, server, or connection errors while using the DIRECTV App, try the following solutions:

Check Server Status: Wait for some time and try opening the app again, as the server might be temporarily down.

Check Internet Connectivity: Ensure that your Wi-Fi or mobile data is working properly, as a stable internet connection is necessary for the app to function correctly.

App Overload: If the server is overloaded due to a high volume of users, try using the app at a different time when the load is lower.

If you face login issues or problems with your account, follow these steps:

Server Status: Verify the server status and try logging in again once the issue is resolved.

Check Internet Connectivity: Make sure your Wi-Fi or mobile data is functioning correctly, as a stable internet connection is crucial for logging into your account.

Check Login Credentials: Double-check the accuracy of the login credentials you’re entering. Ensure you’re using the correct username and password.

Account Status: Confirm that your account is not banned or deactivated. If you suspect any account-related issues, reach out to customer support for help.

Installation Issues

If you encounter difficulties during the installation of the DIRECTV App, try these steps:

Check Connectivity: Ensure you have a stable Wi-Fi or mobile data connection before starting the app installation.

Sufficient Storage Space: Check the available storage space on your device to ensure there’s enough room for the app to be installed.

Compatibility: Make sure the app you’re installing is compatible with your Android version. Some apps have specific compatibility requirements that must be met for successful installation.

Check App Notifications

To ensure you receive app notifications properly, follow these steps:

  1. Open the DIRECTV App and go to Notifications. Make sure the notification option is enabled. If not, turn it on to start receiving notifications.
  2. If you’re not getting alert sounds for notifications, check your device’s settings to see if you’ve muted the app notification sounds. Adjust the settings if needed to allow notification sounds.

Audio/Video Loading Problem

If you experience audio or video loading issues with the DIRECTV App, try these steps:

Check Volume: Ensure that your mobile device’s volume isn’t muted or set too low. Consider using headphones to determine if the issue is with the app or your device’s speakers.

Internet Connectivity: Video loading problems may be due to poor internet connectivity. Verify your internet connection and switch to a more stable network if necessary.

By following these troubleshooting steps, you should be able to resolve most issues with the DIRECTV App. If problems persist, contact DIRECTV customer support for further assistance.


Q: What should I do if none of the troubleshooting steps work?
A: If none of the troubleshooting steps resolve the issue, it’s recommended to contact DIRECTV customer support for further assistance.

Q: Can I use the DIRECTV App on multiple devices simultaneously?
A: Yes, you can use the DIRECTV App on multiple devices simultaneously as long as you have a valid account and the devices are compatible.

Q: Why do I experience frequent buffering while streaming with the DIRECTV App?
A: Frequent buffering may be caused by a slow internet connection. Make sure you have a stable and high-speed internet connection to avoid buffering issues.

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